Amazon Payments FAQ

Amazon Payments FAQ

What is Amazon Payments?

Amazon Payments is a service that provides you with the ability to send payments for goods or services by using the payment methods already associated with your Amazon account. To make a payment, you can use a credit or debit card, or Amazon Payments Account balance.

How do I sign up?

You’ll be prompted automatically to sign up for an account when you make your first payment with Amazon Payments. If you already have an Amazon account, you can set up a Personal Account with Amazon Payments that allows you to send payments using credit cards.

Am I protected when I use Amazon Payments?

If there are unauthorised Amazon Payments charges against your credit card or bank account, you can dispute the charge with us. Depending on how quickly you notify us about any unauthorized transactions, you might not be held responsible for those charges.

If you submit payment for a product or service and you do not receive the item, or it is materially different than advertised by the merchant, you can dispute the transaction and request reimbursement. Learn more about transaction disputes.

Is my payment information shared with anyone?

We do not share your credit card, debit card or bank account information with third parties without your consent. You do not need to disclose your payment information to others when you use Amazon Payments. Because your Amazon Payments account is linked to your Amazon account, any changes you make to payment methods in your Amazon Payments account will appear on your Amazon account (and vice versa).

What payment methods can be used with Amazon Payments?

You can make a payment using credit cards or debit cards. Accepted cards include Visa, Delta, Visa Electron, MasterCard, Eurocard, and American Express. Learn more about adding payment methods to your account.

Can I get a bank account added and verified today?

Yes, you can instantly add a bank account to withdraw money from your Amazon Payments account to a bank or building society account. In order to add funds to your Amazon Payments account, you need to fill out and submit a Direct Debit Form. After you add a bank or building society account, you need to verify it before funds can be moved between Amazon Payments and your bank or building society account. For more information, see Adding a Bank Account.

My business uses a corporate bank account. Can I use that?

No, you cannot add a Corporate bank or building society account to your Personal account.

Why do I need to provide security questions and answers?

We use the security questions and answers you provided during registration to help protect your account. We’ll ask you to verify your security questions and answers when adding new bank account information to your Amazon Payments account.

Can I change my security questions and answers?

No, you cannot change the security questions and answers that you supplied at the time of account registration.

What if I forget my security questions and answers?

To protect your privacy and financial information, we cannot tell you the answers you supplied at the time of account registration. For the same reason we are unable to allow you to reset the security questions. If you have forgotten your security questions or answers and you need to verify your bank account, you might be able to complete the verification process through alternative procedures. Please contact us to request more information.

How do I change my account information?

You can change your Phone number and add, edit or delete your credit cards or bank accounts after you open an Amazon Payments account and your account is verified. Go to Amazon Payments web site, click the Your Account link, and then click Edit My Account Settings at the top of the page to manage payments related to your account.

Some of your account information, including your e-mail address and password, can be changed only on Amazon.co.uk. Learn more about managing your account information.

Can I convert my Personal account to a Business account?

Yes, you can upgrade your Personal account to an Individual Business account. Go to the Business section of the Amazon Payments web site and then sign-up for a Business account with your existing Personal account email and password. We will guide you through the Business account registration flow and your Personal account will be converted to a Business account.

How do I make a payment?

When you see Amazon Payments is an accepted payment method for a product or service you want to purchase, simply click the Amazon Payments logo, enter your Amazon e-mail address and password, and then select your payment method. Learn more about making payments with Amazon Payments.

How do I withdraw funds from my Amazon Payments Account?

If you want to withdraw funds from your Amazon Payments account, you can do so by initiating a transfer to your bank account. To transfer funds to your bank, you must complete the bank account verification process. Learn more about withdrawing funds from your Amazon Payments Account.

I think I just received a phishing e-mail. What do I do?

If you receive a phishing e-mail message, we ask that you report it as quickly as possible. Please contact us to report a phishing e-mail message. Learn more about identifying and reporting phishing e-mails.

I’m having a problem with my account or with trying to complete a purchase using my account. What do I do?

We’re sorry you are experiencing a problem with Amazon Payments. Here are some steps you can try:

Please check that you are entering the e-mail address and password associated with your Amazon account correctly when you are trying to complete a purchase.

If you can enter your account e-mail address and password, but you cannot complete your purchase, please check that your payment method is set up correctly. You can do so by following the steps listed in our online Help topic Managing Your Account.

If your payment method is set up correctly, but you still cannot complete your purchase, please use the Contact Us form in Amazon Payments.

If you cannot create an Amazon account or you do not have an Amazon account, please go to the Amazon.co.uk web site, click the «Help» link at the top-right corner, click the Contact us Button, click the Skip sign in button, and then follow the instructions on the page. You can contact us by e-mail, or you can request a phone call from Customer Service.

Get answers to questions about your Amazon Payments account.

Banking information

  • We issue payments approximately 90 days after the end of the month in which the revenue event occurred.
  • You must use a bank account in one of our supported payment locations, see Electronic payments.
  • You can add titles after creating your account, but payment and banking information must be completed before titles are published.

For more information on payment rates, see Compensation details or refer to your Prime Video Direct Digital License Agreement.

We electronically pay royalties to the bank account information you provide. For supported locations, please see Supported bank locations. We issue payments approximately 90 days after the end of the month in which the revenue event occurred.

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Customers pay in their local currencies, but we pay your royalties in the default currency of your bank account’s location (except Brazil).

For example, if your bank account is in Germany, and a customer in the United States purchases one of your titles, the customer’s US Dollars payment is converted to Euros and deposited as Euros in your German bank account. If you want to receive payment in other currencies, multiple bank and account options are available. Please note payments into Brazilian bank accounts will be made in marketplace currency (e.g., USD from the US, or Euro from DE) via Wire, not in BRL.

When converting local royalty earnings to a different currency for an EFT payment, the amount to be paid after conversion must meet the minimum amount your indicated bank will allow us to send. This amount varies by institution and location. However, once the minimum amount is reached, you will be paid electronically for the full amount accrued.

Important: You can add titles after creating your account, but payment and banking information must be completed before titles are published.

  • Supported bank locations
  • Add bank account
  • Change bank account number
  • Delete bank account
  • Change payment currency
  • Payment thresholds

Supported bank locations

All payments are made through Electronic Funds Transfer (EFT) or wire transfer. We support electronic payments in the locations listed below. We’re actively adding new locations and update this information when changes occur. If your bank isn’t in one of these locations, you must create an account with a bank located in one of these supported countries/regions.

We currently can’t support electronic payments through intermediary accounts. Some banks outside of the United States might require an intermediary account for money transfers. An intermediary bank is a third-party bank used by the beneficiary bank to facilitate international transfer and settlement of funds. A common sign that you’re using an intermediary account is when all customers of a bank use the same IBAN. Your bank can advise if your bank details are for an intermediary account. If your account is using an intermediary account, please use a non-intermediary bank account for direct deposit.

  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • French Guiana
  • Germany
  • Gibraltar
  • Greece
  • Guadeloupe
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Martinique
  • Mayotte
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Reunion
  • Romania
  • Saint Barthélemy
  • Saint Martin
  • Saint Pierre And Miquelon
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States
  • Australia
  • Indonesia (USD only)
  • Kenya (USD only)
  • Malaysia (USD only)
  • Mexico
  • New Zealand
  • Nigeria (USD only)
  • Philippines (USD only)
  • Singapore (USD only)
  • South Africa (USD only)
  • South Korea (USD only)
  • Thailand (USD only)
  • Vietnam (USD only)

Add bank account

  1. In Your Account, click Payment & Banking, and then click Add Bank Account.
  2. Select the location of your bank account, and then click Add.
  3. Follow the steps below matching where your account is located:
  1. In the Account holder name box, enter the name exactly as it appears on your account.
  2. Select the Type of account—Checking or Savings.
  3. Enter your Account Number and verify in the second box.
  4. Enter your bank’s ABA Routing number. This nine-digit code appears as the first set of numbers on the bottom of your checks. Your bank can also provide this number to you.
  5. In the Name of bank box, enter your bank’s name.
  6. Click Add.
  1. In the Account holder name box, enter the name exactly as it appears on your account.
  2. Select the Type of account—Checking or Savings.
  3. Enter your bank’s IBAN number.
  4. Enter your bank’s BIC code. Also known as, a SWIFT code, this 8- or 11-character code is available by contacting your bank.
  5. In the Name of bank box, enter your bank’s name.
  6. Click Add.
  • In the Account holder name box, enter the name exactly as it appears on your account.
  • Select the Type of accountChecking or Savings.
  • Enter your Account number and verify in the second box.
  • In the Name of bank box, enter your bank’s name.
  • Enter your bank’s Bank code.
  • Enter your bank’s Branch code.
  • Click Add.
  • For bank accounts in other locations, please provide the information requested on the form. For supported locations, please see Supported bank locations. If your bank isn’t in one of these locations, you must create an account with a bank located in one of these supported countries/regions

    We currently can’t support electronic payments through intermediary accounts. Some banks outside of the United States might require an intermediary account for money transfers. An intermediary bank is a third-party bank used by the beneficiary bank to facilitate international transfer and settlement of funds. A common sign that you’re using an intermediary account is when all customers of a bank use the same IBAN. Your bank can advise if your bank details are for an intermediary account. If your account is using an intermediary account, please use a non-intermediary bank account for direct deposit.

    Change bank account number

    You can’t change the account number for an account. Create a bank entry, and then delete the old entry.

    Delete bank account

    • In Your Account, click Payment & Banking, and then for the bank account you want to change, under Bank Account, click Delete account.

    Change payment currency

    Customers pay in their local currencies, but we pay your royalties in the default currency of the bank account’s location (except Brazil). The default currency can’t be changed. You must add a bank account in another location to receive payments in that location’s currency. Please note payments into Brazilian bank accounts will be made in marketplace currency (e.g., USD from the US or Euro from DE) via wire, not in BRL.

    Payment thresholds

    All payments are made through Electronic Funds Transfer (EFT) or wire transfer.

    When converting local royalty earnings to a different currency for an EFT payment, the amount to be paid after conversion must meet the minimum amount your indicated bank will allow us to send. This amount varies by institution and location. However, once the minimum amount is reached, you will be paid electronically for the full amount accrued.

    Wire transfer payments will be dispersed after they reach the minimum applicable threshold by marketplace.

    You will not receive a wire transfer payment for any amounts below these thresholds.

    When converting local royalty earnings to a different currency or withholding any applicable tax, the amount to be paid after conversion/withholding must meet the above requirements.

    Helping rights holders, from independent filmmakers to major studios, reach Amazon global audiences across hundreds of devices with the same distribution options and delivery quality available to major motion picture and television studios.

    Liability for Errors

    We will correct processing errors that may occur with your Payment Account. If we do not complete a Transaction to or from your Payments Account on time or in the correct amount, we will be liable for certain losses or damages proximately caused by our failure as the law may impose in such cases. If our failure was unintentional and resulted from a bona fide error, our liability is limited to actual damages proved by you. However, there are some exceptions. For instance, we will not be liable where:

    • Through no fault of ours, you do not have enough money in your Payments Account or the bank account that you have registered under your Payments Account to make the transfer;
    • Funds in your Payments Account or bank account are subject to legal process or other encumbrance restricting transfer;
    • The transfer would exceed an established credit or withdrawal limit;
    • Any terminal or system (including our web site or services) was not working properly or other technical malfunction of which you were aware before you initiated the payment;
    • Circumstances beyond our control (such as flood, fire, power outages, mechanical or system failures) prevent the transfer despite our reasonable care to prevent such occurrences, including the loss or delay of your payments instructions in transmission to us over the Internet or mobile communications system; or
    • Other exceptions allowed by law or provided in our agreement with you.
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    You can update or change the payment method you have authorized a merchant to use by logging in to the “Your Account” portion of our Site (https://pay.amazon.com/us) and selecting a different payment method from the “Merchant Settings” section of the site. To ensure that the updated payment method is used for a recurring payment, you should take this action at least five days prior to your next scheduled payment.

    Please review the terms of the Amazon Payments, Inc. Customer Agreement. You can also contact us for any additional questions you may have.

    Set up your checking account

    1. Sign in to your account on Seller Central.
    2. Click Settings, and then click Account Info.
    3. Click Deposit Method, and then click View Details (or click Add if no bank account is already associated with the account).
    4. In the Amazon Pay area, click Edit (or click Add if no bank account is already associated with the account).
    5. Select an existing bank account or select Use a new bank account.
    6. Enter your bank account information, including the bank name and routing number.
    7. Click Submit.
      Note that if you are adding a new bank account, you will need to wait for 3 days for our automated deposits to clear and be accepted into your bank account.

    Watch


    Add or update your Deposit Method length: 2:44

    Internet scams and phishing

    We know that you try to protect yourself from fraud on the internet. The information that follows is designed to help you identify and avoid internet scams and phishing attempts.

    Be wary of internet scams

    • Payment requests for Amazon.com Gift Card claim codes — Do not provide an Amazon.com Gift Card claim code by phone, text, or email as a form of payment to a third-party merchant. Amazon Pay will not send you an invoice asking you to pay by Amazon.com Gift Cards. Amazon.com Gift Cards entered into your Amazon.com account cannot be used when making purchases with Amazon Pay on third-party websites. To learn more, see Common Gift Card Scams.
    • Payments that are made off the merchant site — Do not complete any payment for a purchase that directs you away from the merchant site.
    • Payments to guarantee the transaction — Do not share Amazon.com Gift Card claim codes or send money — by cash, wire transfer, Western Union, PayPal, MoneyGram or other means, including by Amazon Pay — to a merchant who claims that Amazon or Amazon Pay will guarantee the transaction, refund your funds if you are not satisfied with the purchase, or hold your funds in escrow.
    • Payments to receive a large amount of money — Do not make a payment to claim lottery or prize winnings, or on a promise of receiving a large amount of money.
    • Payments to guarantee a credit card or loan — Do not make a payment because you are «guaranteed» a credit card or loan.
    • Offers that seem too good to be true — Do not respond to an internet ad or phone offer for an item that is priced far below market value and that the seller claims a need to sell quickly.
    • Payments to someone whose identity you can’t confirm — Do not make a payment to someone you don’t know or whose identity you can’t verify.

    When in doubt, ask the intended recipient for more information about the purpose and safety of the requested payment. Do not send the payment until you are comfortable with the transaction.

    Identifying phishing or spoofed emails

    From time to time you might receive emails that look like they come from Amazon Pay, but they are falsified. These emails might direct you to a website that looks similar to the Amazon Pay website. You might even be asked to provide account information like your email address and password combination.

    These false websites can steal your sensitive login or payment information, which is then used to commit fraud. Some phishing messages contain potential viruses or malware that can detect passwords or sensitive data. We recommend that you install an anti-virus program and keep it updated at all times.

    Here are some key points related to fraudulent emails:

    1. Know what Amazon Pay will not ask you to provide in an email
      Amazon Pay might sometimes need to ask you for important information, but you will always be directed to provide this information through the Amazon Pay website.
      You should not provide personal information like the following in an email:
      • Your full or partial social security number or tax identification number
      • Your date of birth
      • Your credit card number, PIN, or credit card security code (including «updates» to any of the above)
    2. Be wary of attachments in suspicious emails
      We recommend that you do not open any email attachments from suspicious or unknown sources. Email attachments can contain viruses that can infect your computer when the attachment is opened or accessed. If you receive a suspicious email purportedly sent from Amazon Pay and that email contains an attachment, we recommend that you delete the email — do not open the attachment.
    3. Look for grammatical or typographical errors
      Be on the lookout for poor grammar or typographical errors. Some phishing emails are translated from other languages or are sent without being proofread and, as a result, contain bad grammar or typographical errors.
    4. Check the return address
      Is the email from Amazon Pay? While phishers can send forged email to make it look like it came from Amazon Pay, you can sometimes determine whether or not it’s authentic by checking the return address. If the «from» line of the email looks like «amazon-security@hotmail.com» or «amazon-fraud@msn.com» or contains the name of another internet service provider, you can be sure it is a fraudulent email.
    5. Check the website address:
      Genuine Amazon Pay websites are always hosted on one of the following domains:
      • pay.amazon.com
      • payments.amazon.com
      • authorize.payments.amazon.com

    Sometimes the link included in spoofed emails looks like a genuine Amazon Pay address. You can check where it actually points to by pointing to the link; the actual website to which it points will be shown in the status bar at the bottom of your browser window or as a pop-up.

    How to remove a credit card from Amazon using the website

    Click on Accounts and lists under your name at the top right corner of the Amazon website to open the Your account page.

    Select Your payments to open your Amazon wallet page. You will see a list of all the cards and bank accounts linked to your Amazon account. If you have an Amazon account in different countries linked to the same email address, you might also see your international cards on the list.

    Click on the card you want to delete and click Edit.

    Choose Remove from wallet on the payment edit page and confirm your selection to delete the credit card from Amazon.

    Delete Amazon Bank account in 9 steps

    Step 1: Open the Amazon app: In order to delete an Amazon bank account, first, you have to open the Amazon app on your mobile phone. Be sure that your mobile phone has a proper Internet connection otherwise, you would not be able to do the process.

    Step 2: Tap on 3 line button: After you open the Amazon app you will be shown the Amazon homepage. On that homepage, you will see various options and on the bottom right-hand corner of the screen, you will see an icon with three dots in it. You will have to click on that 3 dot button to proceed further.

    Step 3: Tap on «your things»: After you click on the 3 dot button, a page with a lot of options will be shown. And one of the options would be «your things». You will have to click on that option.

    Step 4: Tap on «Your account»: When you click on the «your things» icon, a page with different options will be shown and on that page, you will see an option namely your account. In order to move ahead to an Amazon bank account, you have to click on that «your account» option.

    Step 5: Tap on «Amazon Pay UPI»: A new page will be shown after you click on your account button and on that page only you will see a list of options and on that list, you will find an option named «Amazon Pay UPI». Go ahead and click that option.

    Step 6: Tap on bank account: When you click on Amazon pay UPI you will be led to Amazon Pay’s homepage. And on that homepage, you will see your bank account linked with Amazon Pay. Click on that bank account.

    Step 7: Tap on «More options»: After you click on your bank account you will see that below your bank account there is an option called more options. To proceed ahead to the Amazon bank account you have to tap on the «more options» button.

    Step 8: Tap on «Deregister Amazon Pay UPI»: On that page, you will see an option «deregister Amazon pay UPI». You have to click on that option.

    Step 9: Tap on «Deregister»: A confirmation page will be shown on your screen confirming your deletion. You have to tap on «deregister» to complete your process.

    And with these steps done, you are now successful in deleting your Amazon bank account from your Amazon account. If you like this tutorial you will also like our guide on how to delete Amazon card details and how to delete Amazon order history.

    Automatic payments FAQ

    Amazon Pay makes it possible for a merchant to automatically charge a payment method that is stored in your Amazon account for your future purchases and payments. Some examples include:

    • A recurring payment for a subscription
    • A recurring payment of a usage-based bill (for example, your mobile phone bill)
    • Payments for purchases you might make in the future (for example, purchases of mp3 songs or games)
    • Monthly donations

    When you have authorized a merchant to automatically charge your Amazon account and have chosen a payment method, we will send you an email confirmation. You can modify or cancel this authorization by signing in to Amazon Pay and canceling or modifying the payment authorization listed on the Merchant Agreements page.

    What is a recurring payment?

    A recurring payment is a payment that occurs at regular or predetermined intervals over a specified time period.

    What should a merchant tell me before I agree to a recurring payment?

    When you agree to a recurring payment, the merchant must inform you of the amount of each recurring transaction, the frequency of the charge, and the duration of the arrangement.

    If the payment you preauthorize will vary in amount, the merchant must provide you with an option to receive notice of the amount and the date of the charge at least 10 days in advance of the charge. If the merchant provides the option, you can choose to receive notice only if the amount of the recurring payment falls outside of a range to which you have agreed.

    If the merchant did not comply with the above policy, report it to amazon-payments-seller-performance@amazon.com.

    Will I receive notice when my chosen payment method is charged?

    You will receive an email confirmation from Amazon Pay when you are charged. If you do not believe you authorized a charge, contact Amazon Pay Customer Support.

    Can I use my debit card for a recurring payment?

    Only credit cards can be used for a recurring payment. Do not choose a debit card when agreeing to a recurring payment. A debit card, also known as a «check» or «ATM» card, typically has the word «debit» printed on the face of the card.

    How do I cancel an authorization I have granted to a merchant?

    You can cancel an authorization that you have granted to a merchant (including a recurring payment authorization) by signing in to Amazon Pay and canceling the payment authorization listed on the Merchant Agreements page. To avoid unwanted charges for a recurring payment, make sure that you cancel at least five days before your next scheduled payment.

    Does canceling the authorization automatically terminate my service or purchase agreement with the merchant?

    No. Canceling a standing authorization through Amazon Pay only prevents the merchant from charging your Amazon account going forward. You might still be responsible for payment or other penalties under the terms of your agreement with the merchant. If you want to cancel your agreement with the merchant, contact the merchant directly.

    How do I update the payment method I have authorized a merchant to use?

    You can update or change the payment method that you have authorized a merchant to use by signing in to Amazon Pay, and from the Merchant Agreements page, clicking Details for the agreement that you want to change, and then, under Payment Method, clicking Change. To make sure that a recurring payment will use the updated payment method, be sure to make the change at least five days before your next scheduled payment.

    Where can I find more information?

    Review the terms of the Amazon Payments, Inc. Customer Agreement. If you have more questions, you can also contact us.

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