How Do I Remove A Credit Card From My Amazon Seller Account? 2022


If you’re an Amazon seller, then you know that having a credit card on file is a mandatory part of the process. But what if you want to remove a credit card from your account?

As an Amazon seller, you may occasionally need to remove a credit card from your account. This is a relatively easy process that can be completed in just a few minutes.

If you’re like me, you have a few credit cards in your wallet that you use for different purposes. For me, I have a card that I use for everyday purchases, one for online purchases, and one for emergencies.

I keep my credit cards separate from each other to make it easy to keep track of what’s going on with each of them. If you’re an Amazon seller, you may want to do the same thing with your credit cards. You can add and remove credit cards from your Amazon seller account at any time.

You can remove your credit card from Amazon seller by going to “Your Account” and then selecting “Manage Payment Methods.” You will then be able to delete the credit card that you no longer want to use.

To remove a bank account from your Amazon seller account, go to Settings > Bank Accounts. Click on the “x” next to the bank account you want to remove and then click Remove Account.

To unregister a card from Amazon, first log in to your Amazon account. Once you are logged in, click on the “Your Account” tab and then select the “Manage Your Payment Options” link. Under the “Payment Methods” section, find the card that you want to unregister and then click on the “X” next to the card.

To change your bank details on Amazon Seller, first log in to your Seller Central account. In the top navigation bar, select Settings and then Bank Accounts.
Underneath the Bank Accounts table, there is a section called Edit Bank Account. To update your bank information, simply enter the new details into the corresponding fields and click Save Changes.

To change your seller account on Amazon, you’ll need to log in to your Seller Central account. Once you’re logged in, go to the “Accounts” tab and then select “Your Account.” From there, you’ll be able to change your seller information.

To remove your credit card from Seller Central, first log in to your account and click on the “Settings” tab. From there, select the “Payment Methods” option and then delete your credit card information.

To remove card details from Amazon Prime video, first open the Amazon Prime video app. Then, select the Menu button in the top left corner of the screen and choose “Your Account.” Next, select “Change Payment Method” and then “Delete Card.

Yes, you can change the payment method after ordering the product from Amazon. To do so, go to Your Account and select Manage Payment Methods. You can then update your payment information.

If you need to change your payment method after ordering, you can do so on the “Your Account” page. To get to this page, click on the “Your Account” link at the top of any Amazon page. Once you’re on the “Your Account” page, click on the “Manage Your Payment Methods” link. From here, you can add a new payment method or change your current payment method.

To delete your billing address on Amazon, follow these steps:
Log in to your Amazon account.
Click on “Your Account” in the top right corner of the page.
Click on “Manage Your Addresses” in the “Address Book” section.
Click on the “X” next to the billing address you want to delete.
Click on “Delete Address.

Yes, you can close your Amazon seller account and open a new one. However, if you have any outstanding orders, you will need to complete those orders before closing your account.

To change your default billing address on Amazon, first log in to your account and click on the “Your Account” tab. Then, under the “Settings” heading, click on “Manage Your Address Book”. From there, you can either edit your existing addresses or add a new one. Once you’re done, be sure to click on the “Update Address” button to save your changes.

Cancelling a credit card will stop recurring payments if the credit card is the source of the recurring payment. If the credit card is not the source of the recurring payment, cancelling the credit card will not stop the recurring payment.

There are a few ways to cancel a preauthorized credit card payment. One way is to contact the company that you made the payment to and ask them to cancel the payment. You can also contact your bank and ask them to stop the payment. Lastly, you can contact the credit card company and ask them to stop the payment.

After you ship your order, you must Capture payment to collect funds from the buyer. Use the Amazon Pay APIs to collect payment from the customer by using the information provided in their order. If you do not Capture payment, then you will not be paid for the order. After 180 calendar days have elapsed from the day on which an order was placed, you will no longer be able to Authorize any further payments.

On a daily basis, we disburse payments to your bank. See Adding and managing a bank account for information on setting up your bank account information.

‍♂️ Does Amazon ask for a credit card number?

Amazon does not require a credit card number when you create an account. However, if you want to make any purchases, you will need to provide a credit card number or other payment information. You can add this information to your account at any time. Once you have added a payment method, you can use it to make purchases, subscribe to Amazon services, or add funds to your Amazon balance. If you decide that you no longer want to keep your credit card on file with Amazon, you can remove it from your account at any time. Keep in mind that if you have an active subscription or balance, you will need to update your payment information before you can remove your credit card. You can also choose to make purchases using Amazon Pay.

Required documents

All documents must:

  • display the same information that matches info you use to register an Amazon Pay merchant account
  • be clear and not blurry
  • be high-quality and unobstructed
  • be scanned images, or taken from your mobile device (no screenshots)
  • display the full document page
  • not be expired, revoked, or closed (if applicable)
  • be in one of the following languages: English, Arabic, Chinese, German, Italian, Spanish, French, Dutch, Turkish, or Japanese. If it is not in one of these languages, provide a copy of your passport, your original document, and a notarized translation of your document in one of these languages.
  • be less than 10MB in size
  • be in one of these formats: *.png, *.tiff, *.tif, *.jpg, *.jpeg, and *.pdf. Do not include special characters in the file name (examples: $, &, or #)
  • be authentic and unaltered
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Identity documents (IDs)

The identity document(s) required for each person depends on their citizenship.

The drop-down options will tell you which options are possible for you, such as: passport, driver license (depending on the country), or national ID. In addition to the above requirements for all documents, the ID must:

  • have a clear picture
  • be a government-issued identity document that is distributed and recognized by the country where you are a citizen or resident
  • display a name that matches the full name you use(d) to register your Amazon Payments merchant account
  • be in color (black and white not accepted)
  • for ID documents, where both sides of the ID are required, follow the instructions provided on the document upload page
  • have date of birth that matches the date of birth provided during registration
  • if submitting a passport or any other acceptable ID document, be sure it has your signature

Additional document(s)

The additional document(s) requested vary by country. An additional document (your customized options display on the registration page) can be a document that proves your business is valid, such as: business license, bank statement, credit card statement, or utility bill.


  • some companies/corporations/charities need to submit a government-issued national ID for the primary contact, and/or the beneficial owner or trustee
  • the name of the point of contact or company mentioned on the document should either match the primary contact name, or business name provided during registration
  • you can hide the transaction amount, but the document must remain intact
  • document must not be password-protected
  • do not provide a photo of your credit card or debit card

Ownership structure

When we ask you to provide your ownership structure, we expect to receive a document comparable to the example ownership structure below.

To complete the document:

  1. Add your business letterhead or logo to the document.
  2. Add your registered organization at the bottom level of your ownership structure.
  3. If applicable, add all other levels of your ownership structure above. And label different levels with «My business», «Level 2», «Level 3», and so on.
  4. For natural persons, enter the full name.
  5. For legal entities, enter:
    • Company name
    • Company registration number
    • VAT number (if applicable)
    • Country of registration
  6. Add all shareholders of the legal entities.
  7. Indicate the share each shareholder owns.
  8. Add current date and the signatory’s name and title.
  9. Sign the document electronically or in wet ink. The document must be signed by a legal representative of the business and dated within 180 days.
  10. Save the final document in one of the following file formats: *.png, *.tiff, *.tif, *.jpg, *.jpeg , or *.pdf. The final file must be less the 10 MB.

To upload your ownership structure, sign in to your Amazon Payments merchant account in Seller Central and go to Seller Account Information, then click Upload Required Documents and follow the instructions.

Bank statement

  • must contain the business address and show customer transactions
  • must be dated within the last 180 days
  • documents must show transaction activity, but you can black out the transaction amount
  • If the bank account is in the name of your business, the bank account name on the document must be the name of your business. However, if you have a sole proprietorship, the bank account name on the document must be the sole proprietor’s name.
  • bank logo, bank account number, business address, business name or point of contact (name of person to contact on behalf of the business), and bank accountholder name must be clearly visible

Business license

  • business name and details (address, registration number, and entity type) must be visible
  • the name of the legal representative or beneficiary owner should match the name of the identity document
  • address must match the business address entered during registration
  • must be valid for at least 90 days from the time of registration
  • must not be revoked or closed by the local government

Proof of address

  • name and address must be visible
  • could be a: water, electricity, gas, internet, telecom bill issued by the utility company, or a mobile phone bill (your options will display in a drop-down on the page)
  • If a utility bill for the given address is not under your name, provide a utility bill associated to the address used to register, and any other supporting documents that prove you are operating from that address, even if the bill is not under your name.
  • must be issued within the last 180 days

Chargeback FAQ

What is a chargeback?

A chargeback occurs when your customer contacts their bank or credit card company to dispute the charge for an order that they placed on your website. Chargebacks are also known as «charge disputes» and reversals, and they can be filed for a variety of reasons, including unauthorized use of the credit card. Common reasons for disputes include:

  • The card holder does not recognize the charge or payee on their statement.
  • The card holder did not receive the product or service.
  • The card holder feels that the product or service was defective, damaged, or not as described.
  • The card holder’s credit card was stolen or used without their consent.

How does a chargeback differ from a buyer dispute or the Amazon Pay A-to-z Guarantee?

In the case of a buyer dispute or an A-to-z Guarantee claim, the buyer contacts Amazon Pay to mediate a problem with their transaction or to make a claim under our A-to-z Guarantee program. In the case of a chargeback, the buyer contacts their bank or credit card company to dispute a charge. Note that the bank or credit card company decides the outcome of a chargeback, not Amazon Pay.

How will I know when a buyer has filed a chargeback?

Amazon Pay will send an email notification to your Amazon Pay account email address. If you have set up Instant Payment Notifications (IPNs) in Seller Central, you also receive an IPN message. For details, see Set up Instant Payment Notifications in the Amazon Pay integration options guide.

Am I held responsible for all chargebacks filed against my Amazon Pay account?

Under our Payment Protection Policy in the Amazon Payments Customer Agreement, we will not hold you liable for chargebacks and we will not collect a Disputed Chargeback fee if you and the transactions meet all the requirements of the Policy. You are responsible for any service-related chargebacks and any chargeback for a transaction that does not comply with our Amazon Pay Customer Service Policy. To qualify for coverage under the Policy, the following requirements apply:

  • You must have a Business or Seller Account.
  • The transaction must be for the sale of physical goods, like books and DVDs. The Payment Protection Policy does not apply to transactions that include intangible goods, including services, digital content, or cash equivalents such as gift cards.
  • The chargeback is labeled by the applicable card issuer as an Unauthorized Payment and not in any other way (such as, «significantly not as described,» merchandise that is defective,» or «non-receipt of merchandise»).
  • You must provide all requested information within the time limit specified by the email sent by us, including supplying valid proof of delivery.
  • The transaction and your Amazon Pay account do not violate the terms of this Agreement and policies, including our Acceptable Use Policy.
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Do I need to do anything if the chargeback is covered by the Payment Protection Policy?

You must provide us with the information and documents listed below, and any other documents or evidence we may request, within 11 calendar days of the email notification date so that we can verify whether the transaction is covered by our payment protection policy:

  • Proof of delivery
  • Date the order was shipped
  • Tracking number (if applicable)
  • Shipping address
  • Whether the products sold were physical goods or intangible goods

What do I do when I receive a chargeback?

First, review your chargeback notification for important details such as the reply-by date. Next, review transaction details along with any customer communications you have received. Determine whether you would like to dispute or accept the chargeback. If you want to dispute a chargeback, please respond using the instructions found in your chargeback notification email.

How can I respond to a chargeback claim?

When a buyer contacts their bank or credit card company to request a chargeback, the bank or credit card company contacts Amazon Pay to request details about the transaction. In turn, Amazon Pay contacts you via an email notification to request transaction information. You can also receive an Instant Payment Notification (IPN) message if you have set up IPNs in Seller Central.

You can respond to a chargeback notification in one of two ways:

  • By choosing to dispute the chargeback via Amazon Pay. To dispute the chargeback, you need to respond to the email from Amazon Pay and provide the information in support of your case. For a list of the required information, see What information do you need from me in order to challenge a chargeback?.
  • By choosing to accept the chargeback. If you choose to accept the chargeback, you need to notify Amazon Pay to agree that the amount will be debited from your account. If you do not respond to the chargeback notification within 11 calendar days, we will debit your Amazon Pay account for the chargeback amount.

Note: You must respond to any chargeback notification within 11 calendar days of the email notification date. If you do not respond to a notification within that timeframe, we will debit your account for the transaction. You will also need to reply to any additional requests for information within the timeframe stated in the request.


Represent your case for a chargeback claim length: 3:24

What information do you need from me in order to challenge a chargeback?

To expedite the chargeback resolution, include as much information as possible in your initial response. If you do not provide a sufficient response to a chargeback claim, or do not adhere to the terms and conditions of our Customer Agreement, or if the card issuer or bank decides in favor of the cardholder, Amazon Pay may debit your account for the chargeback amount.

At a minimum, you must include the following information:

  • The status of the transaction
  • A description of the product or service
  • Proof that the item or service was received by the cardholder

In addition, it is very helpful to include any of the following:

  • Order confirmation emails
  • Details of any changes to, refunds, or cancellation of an order
  • Tracking numbers
  • System or usage logs for digitally downloaded goods
  • Photos of the item
  • A description of the product
  • A copy of your refund and return policies
  • Customer communication records

Note: Any supporting data forwarded to Amazon Pay may be presented directly to the credit card company and issuing bank. Therefore, please ensure that all data is relevant to the context of your dispute. Doing so will aid your chances of successful representation.

Is there a cost to dispute a chargeback?

The Disputed Chargeback fee for representation is $20 per chargeback; Amazon Pay will build, present, and maintain your case with the credit card company or bank. If you have provided the required information and the chargeback is covered by our Payment Protection Policy, you will not be charged a Disputed Chargeback fee and Amazon Pay will not collect the chargeback amount from your account. Otherwise, because Amazon Pay does not have any control over the chargeback dispute, the Disputed Chargeback fee will be collected regardless of the outcome of the dispute.

How long do I have to respond to a chargeback?

If you plan to contest a chargeback, we require a response within 11 calendar days of notification. The specific reply-by date can be found in the original chargeback notification email.

What happens if I don’t respond within 11 calendar days?

We require a response within 11 calendar days to ensure that credit card company or bank deadlines are met and that we can dispute the chargeback. If we do not receive a response within 11 calendar days, we will not dispute the charge, and your account will be debited the chargeback amount.

What does a chargeback notification look like?

Amazon Pay chargeback notification emails give you details about each chargeback with the following information:

  • Seller order ID
  • Order reference ID
  • Transaction date
  • Disputed amount
  • Card type
  • Dispute type
  • Dispute reason code

Chargeback Instant Payment Notification messages include key elements of the above.

The email notification also includes details on what information we require from you in order to dispute the chargeback claim and specifies the terms of the agreement under which we will assist you.

Note the dispute type, which tells you that the chargeback is one of the following:

  • Unauthorized transaction chargeback is the result of an unauthorized charge and potentially eligible for the Amazon Pay Purchase Protection Policy, as described in the Customer Agreement.
  • A service chargeback is filed by a customer, which means that you need to note the card type and dispute reason code so that you can determine which types of information to submit if you dispute the claim.
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Find explanations for the major credit card issuers dispute reason codes in the Cardholder Dispute Reason Code Encyclopedia

What happens after I submit the chargeback dispute information?

An Amazon Pay investigator reviews the information provided, creates supporting documentation (sometimes referred to as «representment»), and submits it to the issuing bank or credit card company on your behalf. We will contact you if we or the issuing bank require further information.

The final outcome of a chargeback can take up to 90 days from the date on which the charge was disputed with the issuing bank. In some cases, it can take even longer. We will inform you, via email notification, of the outcome only if you are held financially responsible for the chargeback. The notification will outline why you have been debited.

If you feel that you were debited for a chargeback in error, reply to the notification. We will review your dispute. However, in the majority of cases, the issuing bank’s decision is final and there is no recourse to appeal that decision.

How to Delete or Remove Credit Card from Amazon Using Browser

[1] Launch a web browser and visit

[2] Log in to your account by entering the required details.

[3] Go to the Accounts & List option and click the drop-down arrow next to it.

[4] Select Your Account and then tap on Payment Options.

[5] Your payment options, including the default purchase address and saved cards, will appear on the screen.

[6] Select the card you want and click on the Remove button.

[7] The screen will show the confirmation pop-up. Click Confirm Remove button to remove the credit card from your Amazon account.

Internet scams and phishing

We know that you try to protect yourself from fraud on the internet. The information that follows is designed to help you identify and avoid internet scams and phishing attempts.

Be wary of internet scams

  • Payment requests for Gift Card claim codes — Do not provide an Gift Card claim code by phone, text, or email as a form of payment to a third-party merchant. Amazon Pay will not send you an invoice asking you to pay by Gift Cards. Gift Cards entered into your account cannot be used when making purchases with Amazon Pay on third-party websites. To learn more, see Common Gift Card Scams.
  • Payments that are made off the merchant site — Do not complete any payment for a purchase that directs you away from the merchant site.
  • Payments to guarantee the transaction — Do not share Gift Card claim codes or send money — by cash, wire transfer, Western Union, PayPal, MoneyGram or other means, including by Amazon Pay — to a merchant who claims that Amazon or Amazon Pay will guarantee the transaction, refund your funds if you are not satisfied with the purchase, or hold your funds in escrow.
  • Payments to receive a large amount of money — Do not make a payment to claim lottery or prize winnings, or on a promise of receiving a large amount of money.
  • Payments to guarantee a credit card or loan — Do not make a payment because you are «guaranteed» a credit card or loan.
  • Offers that seem too good to be true — Do not respond to an internet ad or phone offer for an item that is priced far below market value and that the seller claims a need to sell quickly.
  • Payments to someone whose identity you can’t confirm — Do not make a payment to someone you don’t know or whose identity you can’t verify.

When in doubt, ask the intended recipient for more information about the purpose and safety of the requested payment. Do not send the payment until you are comfortable with the transaction.

Identifying phishing or spoofed emails

From time to time you might receive emails that look like they come from Amazon Pay, but they are falsified. These emails might direct you to a website that looks similar to the Amazon Pay website. You might even be asked to provide account information like your email address and password combination.

These false websites can steal your sensitive login or payment information, which is then used to commit fraud. Some phishing messages contain potential viruses or malware that can detect passwords or sensitive data. We recommend that you install an anti-virus program and keep it updated at all times.

Here are some key points related to fraudulent emails:

  1. Know what Amazon Pay will not ask you to provide in an email
    Amazon Pay might sometimes need to ask you for important information, but you will always be directed to provide this information through the Amazon Pay website.
    You should not provide personal information like the following in an email:
    • Your full or partial social security number or tax identification number
    • Your date of birth
    • Your credit card number, PIN, or credit card security code (including «updates» to any of the above)
  2. Be wary of attachments in suspicious emails
    We recommend that you do not open any email attachments from suspicious or unknown sources. Email attachments can contain viruses that can infect your computer when the attachment is opened or accessed. If you receive a suspicious email purportedly sent from Amazon Pay and that email contains an attachment, we recommend that you delete the email — do not open the attachment.
  3. Look for grammatical or typographical errors
    Be on the lookout for poor grammar or typographical errors. Some phishing emails are translated from other languages or are sent without being proofread and, as a result, contain bad grammar or typographical errors.
  4. Check the return address
    Is the email from Amazon Pay? While phishers can send forged email to make it look like it came from Amazon Pay, you can sometimes determine whether or not it’s authentic by checking the return address. If the «from» line of the email looks like «» or «» or contains the name of another internet service provider, you can be sure it is a fraudulent email.
  5. Check the website address:
    Genuine Amazon Pay websites are always hosted on one of the following domains:

Sometimes the link included in spoofed emails looks like a genuine Amazon Pay address. You can check where it actually points to by pointing to the link; the actual website to which it points will be shown in the status bar at the bottom of your browser window or as a pop-up.

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